Performance Alliance is an interdependent collision-industry network designed to ensure customer satisfaction through:
- Process Improvement
- Performance Consistency
- Consistent Repair Process
- Consistent Claims Process
- Consistent Training for Painters and Estimators
Performance Alliance Paint Standard Operating Procedures’s have improved our business productivity.
It gives us consistent repair quality while speeding up cycle time and decreasing rework.
PERFORMANCE ALLIANCE CERTIFICATION PROCESS
- Shop meets Alliance criteria
- Standard Operating Procedures for Paint – Training and Testing
- Standard Operating Procedure for Insurance – Training and Testing
- Insurance Standard Operating Procedures’s cover how to handle the following:
- Initial Estimate and Pictures
- The Supplement Process
- The Final Bill
- Performance Feedback or other Customer Satisfaction Indicator Training
- Alliance Certification
- Certification yearly with constant online updates to Standard Operating Procedure changes
